The VERTA promise
Try it for 60 days.
Keep it either way.
Not satisfied? Get a full refund and keep your VERTA Neck.
Try VERTA for 60 days. Keep it either way.
Try VERTA Neck at home for 60 days from delivery. If you are not satisfied, contact us within that window for a full refund of what you paid for the device, including applicable tax. You keep the device. No return shipment, return label or restocking fee is required.
How to request your refund
Use our contact form and include your order number and the email address used at checkout. Tell us you would like to use the 60-day guarantee. We will confirm your order and refund the original payment method. Your bank or payment provider determines when the credit appears.
Opened and used devices are eligible. If your order arrives damaged or incorrect, contact us through the same form so we can help.